Returns & Exchanges

We have a 30 days return policy, which means you have 30 days after confirming your purchase to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please file your request here by entering the order number and e-mail ID. You will be guided on further steps. Items sent back to us without first requesting a return will not be accepted.

You’ll need to pay the return postage and for safety, must be returned using a trackable shipping method and keep the proof of postage. your parcel is your responsibility until it reaches us.

You can always contact us for any return question at

Change of mind

  1. If you have simply changed your mind, we do not provide refunds. Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:
    • in saleable condition;
    • unused with all original packaging;
    • returned to us with any gift or bonus received with the merchandise (if applicable);
    • the exchange or refund is sought within 15 days of purchase.

Change of Address’s must be submitted within 2 hours of ordering with the subject ‘CHANGE OF ADDRESS’ to

  1. Medest Apparel, at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind.
  2. Please choose carefully and kindly check the size chart measurement.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


To start a return, please file your request here by entering order number and e-mail ID. 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Our Refund Policy applies to all purchases made online at

To start a return, please, file your request here by entering order number and e-mail ID. You will be guided on further steps. 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Privacy when making a return

  1. Medest Apparel is committed to protecting your privacy.
  2. Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of Medest Apparel research and analysis. It may be disclosed to state and territory departments upon request, as required by law.


  1. If products are on sale, they will not be refunded.

If you wish to make a return under our Refund Policy, please contact

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.